Shipping policy

Last updated: November 2025
© 2025 FreeBaller LLC — All rights reserved.

1. How We Ship

We ship directly from our U.S. fulfillment partners — fast, tracked, and packaged like a premium product deserves.
Orders typically process within 1–2 business days and ship Monday – Friday (excluding holidays).

You’ll get a tracking email the moment your order heads out.

2. Delivery Times

Standard delivery is usually:

  • U.S. Mainland: 3–7 business days (most orders by 3 days)

  • Alaska / Hawaii:  Currently not servicing

  • APO / FPO:  Currently not servicing

  • International:  Currently not servicing

We currently ship within the United States only. (Alaska, Hawaii, International, APO/FPO coming later — we promise.)

Delivery windows are estimates, not guarantees. Weather, carrier delays, or golf-course distractions can slow things down.

3. Shipping Costs

Shipping rates are calculated at checkout based on weight and destination.
We occasionally run free-shipping promos — if so, you’ll see it clearly at checkout.

4. Order Tracking

Once shipped, you’ll receive a tracking number by email or SMS (if opted in).
If your tracking shows “Delivered” but your package is missing, check with neighbors and your local carrier before contacting us — 90 % of “missing” packages turn up within 24 hours.

If it’s truly gone, email holler@freeballer.com and we’ll help file a carrier claim.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, notify us within 7 days of delivery at holler@freeballer.com with photos and your order number.
We’ll fix it fast — replacement, refund, or solution at our discretion.

6. Lost Packages

Once a package leaves our warehouse, risk of loss transfers to the buyer.
We’ll assist with carrier investigations, but we can’t refund or reship until the carrier confirms loss.

7. Preorders & Backorders

Preorder and backorder dates are estimates and subject to change.
We’ll email updates if timelines shift — no ghosting, we promise.

8. Address Changes

Double-check your shipping info before checkout.
If you realize there’s an error, contact us immediately — we can’t reroute packages once shipped.

9. International Orders (Future)

We’re testing international shipping soon.
When available, duties / VAT / import taxes will be the customer’s responsibility.

10. Contact

Questions about your shipment?
Email holler@freeballer.com — our team responds within 1–2 business days.

11. Final Word

We ship fast. We pack tight. We track everything.
And we treat every order like it’s a hole-in-one.